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Communication

Finalsite Messages XRE (District Communication System)

The email address and text message numbers for this new program are both listed below for your reference. We recommend that families and staff add these to their devices to avoid any communication being sent to spam or blocked.

Athens City School District Alerts

  • Phone Number: 740-797-4544
  • Email Address: noreply@athenscsd.org 
  • Text (SMS): 740-377-7998
  • Emergency: 53291

Opt-out/Opt-in Instructions

  • Users can opt out of:
    • Phone Calls: Call the Finalsite Phone Hotline at "855-502-STOP (855-502-7876)."
    • Text (SMS) Messages: Reply STOP to any Finalsite system text or to "97178" for non-emergency messages. 
    • Email Messages: Click the unsubscribe link from any email you receive
  • Users can opt back into:
    • Phone calls: Call the Finalsite Phone Hotline at "855-502-STOP (855-502-7876) from the phone that has been opted out.
    • Text(SMS) Messages: Reply START to 97178" from the phone line that has been opted out for non-emergency messages.  

Information from Buildings/District

Information from Contact Building/District Staff

Communication FAQ - Answers to common questions

District Communication Preferences

  • SendIt is the mass communication tool that is used at the teacher, school and district level.  We can communicate via email, text and phone through this program.  You can select which types of communication you’d like to receive.
  • Any Canva files or Google files are sent out via links that are open to the public, so they don’t require having accounts for those programs. 

Communication FAQ

What phone numbers will you be using?

  • We use your phone number(s) as they are listed in Infinite Campus for all SMS/Text (and voice) messages.  You can update your phone number(s) if necessary in the Annual Update for your student(s) through Infinite Campus Online Registration.  You can also contact your student's school at any time to update a phone number.
  • Check your email address as it is listed on your Infinite Campus Parent Portal account to make sure there are no typos in it. If you need assistance with your Infinite Campus Portal account, please email campus@athenscsd.org for assistance with resetting your password or setting up your account.

SMS/Text Messages

  • Will emergency and/or delay/cancellation messages be text only?
    • Yes.  Emergency messages and delay/cancellation messages will be text only and will typically include a voice message as well.
  • Why is there a link in my text message?
    • Our current messaging system allows 280 characters per text message. If a message contains more characters than that, it creates a separate link. We try to encourage users to stay within that character limit and link to a document or website for the full information so it is easier to access for the user. 
  • Can I only receive certain SMS/Text messages?
    • No.  We do not currently have the ability to "categorize" messages by emergency vs. regular communication.  

Why are messages sent via BOTH email and SMS/text messages?

  • Some parents/guardians don't have or use email and some don't use SMS/Text messages so that is why both methods are used. You can edit your SendIt subscription preferences if you’d like one or the other instead of both.
  • If you prefer only receive email or text messages, you can adjust your Subscription Preferences (see above)

How do I limit messages I’m receiving?

  • Messages are sent by building and/or grade level (or by courses at the teacher level).

Why is the mobile app not available? 

  • We have had technical issues with setting up our new mobile app with our new website. We are currently working on that issue and hopefully we will have that running again soon.

Why am I not receiving email messages?

  • We do not have anything in place that is blocking email addresses, so if messages are not going through it is not on our end unless there is a typo in your email address in Infinite Campus.
  • Check your email address as it is listed on your Infinite Campus Parent Portal account to make sure there are no typos in it.
    • If you need a password reset for your account or you need an account set up, please email campus@athenscsd.org for assistance.
  • We recommend that you add noreply@athenscsd.org to your contacts in your email account (this is the email address that all messages come from whether they are from the teacher, building or district level. 
  • We suggest that you use or add a personal email account that will be likely to receive messages.